A builder homeowner portal your buyers will actually use
Afterkey gives every home you build a homeowner portal: a browser-based place where your buyer submits warranty requests with photos, tracks each one through to completion, messages you directly, and sees the maintenance schedule and full service history for their home. There is no app to download.
The problem
What happens when buyers have nowhere to go but your cell
- Every question — routine or urgent — arrives as a text to your personal phone.
- Homeowners call again because they have no way to see whether anything is happening.
- Requests get lost between a voicemail and a note in a truck.
- The documents you handed over at closing are gone within a year.
- A buyer who feels ignored writes the review that costs you the next three referrals.
The solution
How Afterkey handles it
Requests come in structured, with photos
The homeowner describes the problem and attaches photos in the portal, so you are triaging real information rather than decoding a voicemail.
Status they can check themselves
They see that the request was received, who it was assigned to, and when the sub is coming — which removes most of the follow-up calls entirely.
Messaging in one thread
Conversation stays attached to the request instead of scattering across texts, email, and voicemail.
The maintenance schedule and full history
Their home’s maintenance schedule, documents, warranties, and every request ever made — in one place that stays useful for years and keeps your name on it.
Common questions
Do homeowners have to download an app?
No. The Afterkey homeowner portal runs in a web browser on any phone, tablet, or computer. Homeowners sign in and use it without installing anything.
Does the homeowner portal cost extra?
No. The homeowner portal is included for every active home at $10 per month per home. There is no separate charge to the builder or the homeowner for portal access.
Can homeowners see my subcontractor pricing?
No. Homeowners see their own requests, status, messages, maintenance schedule, and service history. Subcontractor costs, ratings, cost intelligence, and competitive quoting are private to the builder and are never exposed to homeowners.
Try it on your own homes
$149/month plus $10 per active home, unlimited users and subs, no contracts. Start a 30-day free trial and set up your first home today.