Service request software built for builder warranty work
Afterkey is service request software for residential home builders. Every warranty request, punch list item, and post-closing service call lands in a single queue with a response clock, an assigned subcontractor, and a timestamped record that stays attached to the home.
The problem
What warranty requests look like without a system
- Requests arrive by text, voicemail, and email, and the only queue is somebody’s memory.
- Nobody knows which requests are stale until a homeowner escalates.
- The sub says they called; the homeowner says nobody came. There is no record either way.
- Punch list items from the walkthrough live on paper and never make it into the warranty system.
- When a dispute reaches a lawyer, you are reconstructing a timeline from your text messages.
The solution
How Afterkey handles it
One queue, with a clock on every request
Homeowners submit through their portal with photos attached. Each request carries an SLA target so you can see what is on time and what is slipping before anyone has to chase you.
Automated reminders that do the chasing
Email reminders go to the sub who has not responded and to you when a request is close to breaching. Email notifications are included free and are never metered.
Photos on both ends
The homeowner documents the problem; the subcontractor documents the fix. Both attach to the same request.
A record that outlives the argument
Every request, dispatch, and completion is timestamped on the home’s permanent record — which is exactly what you want when a claim surfaces two years later.
Common questions
Can Afterkey handle punch list items as well as warranty requests?
Yes. Punch list items from a final walkthrough and warranty requests after closing are both service requests in Afterkey. They go into the same queue, get assigned to the same subcontractor roster, and produce the same timestamped record, so closeout work and post-closing work live in one system.
What is SLA tracking in a warranty context?
An SLA is the response target you set for a request — for example, acknowledge within 24 hours and schedule within five business days. Afterkey attaches that clock to each request, shows you which requests are approaching their target, and sends automated reminders before a target is missed.
Do homeowners need an app to submit a request?
No. The homeowner portal runs in a browser on any phone. Homeowners submit a request with photos, track its status, and message the builder without downloading anything.
Try it on your own homes
$149/month plus $10 per active home, unlimited users and subs, no contracts. Start a 30-day free trial and set up your first home today.