Service request software built for builder warranty work
Afterkey is service request software for residential home builders. Every warranty request, punch list item, and post-closing service call lands in a single queue with a response clock, an assigned subcontractor, and a timestamped record that stays attached to the home.
The problem
What warranty requests look like without a system
- Requests arrive by text, voicemail, and email, and the only queue is somebody’s memory.
- Nobody knows which requests are stale until a homeowner escalates.
- The sub says they called; the homeowner says nobody came. There is no record either way.
- Punch list items from the walkthrough live on paper and never make it into the warranty system.
- When a dispute reaches a lawyer, you are reconstructing a timeline from your text messages.
The solution
What Afterkey does about it
One queue, with a clock on every request
Homeowners submit through their portal with photos attached. Each request carries an SLA target so you can see what is on time and what is slipping before anyone has to chase you.
Automated reminders that do the chasing
The sub hears before his response deadline and every few hours after he misses it; you are escalated when it is missed. Email notifications are included free and are never metered.
Photos on both ends
The homeowner documents the problem; the subcontractor documents the fix. Both attach to the same request.
Warranty or billable, decided before the argument
Every request is classified when it comes in, from the home’s warranty dates and plan. When the “leak” turns out to be a hose bib left open, the sub flags it and you decide. Nothing billable is charged until the homeowner approves the price, so warranty stays warranty and billable gets billed.
A record that outlives the argument
Every request, dispatch, and completion is timestamped on the home’s permanent record — which is exactly what you want when a claim surfaces two years later.
Common questions
Can Afterkey handle punch list items as well as warranty requests?
Yes. Punch list items from a final walkthrough and warranty requests after closing are both service requests in Afterkey. They go into the same queue, get assigned to the same subcontractor roster, and produce the same timestamped record, so closeout work and post-closing work live in one system.
What is SLA tracking in a warranty context?
An SLA is the response target you set per priority — for example, acknowledge an urgent request within two hours and schedule it within four, or acknowledge a normal one within two days. Afterkey attaches those clocks to each request, reminds the sub before the acknowledge deadline and every few hours after it is missed, and escalates to you once it is. The targets are goals you set, not guarantees.
Do homeowners need an app to submit a request?
No. The homeowner portal runs in a browser on any phone. Homeowners submit a request with photos, track its status, and message the builder without downloading anything.
Try it on your own homes
$149/month plus $10 per active home, unlimited users and subs, no contracts. Set up your first home today. 30-day money-back guarantee — if it’s not working for you, we refund every dollar Afterkey charged.