For homeowners
Your builder can keep your new house running
A new house needs maintenance from the day you get the keys. If your builder runs on Afterkey, you get a maintenance plan under their name — from the reminders up to a full-service plan where the trades who built the house handle the lawn, the HVAC, the appliances, the plumbing, the septic, all of it — in one place that isn’t a text thread.
Your builder sends the link. No app to install.
Your home
142 Maple Court
Homeowner portal · Whitfield Homes
Your request
HVAC not cooling
In progressMaintenance
From day one
What’s warranty, what’s maintenance
New doesn’t mean maintenance-free. A new house still needs maintenance, whoever built it — and that is a different list from what your builder is on the hook to fix.
Warranty covers what the builder got wrong, and it stays free. The maintenance plan covers what every house needs. One never stands in front of the other.
Warranty
What your builder is responsible for fixing. Free, always.
- A window that leaks at the seal
- Drywall cracks beyond normal settling
- A door that won’t latch after the house settles
- Grout, caulk, and finish defects in year one
- Plumbing and electrical that was installed wrong
Covered by your builder’s warranty, member or not.
Maintenance
What every house needs on a schedule, from day one, whoever built it.
- HVAC serviced twice a year
- Boiler or furnace serviced annually
- Dryer vent cleaned
- Water heater flushed
- Appliances maintained on the manufacturer’s schedule
- Plumbing checked before it leaks
- Septic pumped, gutters cleaned, lawn and grounds kept up
What a maintenance plan covers — up to the whole house.
What you get for the money
What’s in the plan, exactly
Your builder decides what each plan includes and what it costs, and the portal shows you the list before you join. These are examples of how builders set them up — the names and prices on your builder’s portal are theirs.
$20–40 a month
The schedule and the reminders
The plan runs the calendar. The visits are extra, priced before you approve them.
- A maintenance schedule for your actual house, built from its manuals
- A reminder by email or text when something is due
- Your builder’s portal: submit a request, see the status, talk to the sub
- Your documents, warranties, and service history in one place
Service visits are not included. Book one from the reminder and the sub quotes it; you approve the price before anyone comes out.
$100–250 a month
Scheduled service
The visits are in. Your builder’s subs come on the schedule, labor included, and you never book a thing.
- Everything in the schedule-and-reminders plan
- Two HVAC tune-ups a year
- Annual boiler or furnace service
- Dryer vent cleaning
- Water heater flush
- Appliance maintenance on the manufacturer’s interval
Labor for the scheduled visits is included. Parts, and any repair the sub finds while there, are priced and approved before they’re charged.
$500 a month and up
The whole house
One number a month, one company to call. The trades who built the house keep it running.
- Everything in scheduled service
- Lawn and grounds
- Gutters cleaned
- Septic pumped on schedule
- Snow removal
- Plumbing and electrical check-ups
All scheduled work and labor is included. Repairs outside the plan are still priced and approved first — no surprise bills at any tier.
Example tiers and prices. You set every number and every line item; your market decides what it carries, and Afterkey never sets your price. Whatever the tier, the plan covers maintenance; warranty work stays free.
What you get
One place for everything about your house
A maintenance schedule for your actual house
Built from the manuals for the equipment in your home, with the source on every line. The reminders come from your builder, by email or text, when something is due — and on a full-service plan, the visit is already booked.
A request that goes to the right person
Describe the problem, add a photo, and it routes to the trade who knows your house. You talk to them directly, watch the status move, and see their photos when it’s done.
No surprise bills, ever
No surprise bills. You see what it is and what it costs, and you approve the price before any work is charged. Warranty work is never charged, and nothing billable is charged until you’ve approved the price.
The portal carries your builder’s name because it is their service. Afterkey is the software underneath it.
Questions
Homeowner questions
What do I actually get for the monthly price?
Whatever your builder put in the plan — the portal shows the list before you join. A basic plan runs the calendar: a maintenance schedule built from your house’s own manuals, a reminder when something is due, the portal to submit a request and talk to the sub, and your documents and service history in one place; service visits are booked from the reminder and quoted before anyone comes out. A scheduled-service plan includes the visits and the labor — HVAC tune-ups, the boiler, the dryer vent, the water heater, the appliances. A whole-house plan adds lawn, gutters, septic, and snow for one number a month. At every tier, a repair outside the plan is priced and approved by you before it is charged.
Do I have to join the maintenance plan to get warranty repairs?
No. Warranty repairs are your builder’s obligation and are free whether or not you join a plan, and joining never changes how quickly warranty work is handled. The maintenance plan covers upkeep — the service every house needs from day one, regardless of who built it.
Can I be charged for a repair without agreeing to it?
No. Every request is classified warranty or billable when you submit it. If it is billable, you see the price in your portal and approve it before any work is charged; approving puts a card or bank account on file but charges nothing. When the work is done you get a completion notice: approve it and the saved method is charged, or report a problem and nothing is. If you do neither, the charge goes through after your builder’s review window — 24 hours by default. The amount can never exceed what you approved.
Who shows up to do the work?
The same trades your builder uses — the plumber, electrician, or HVAC company who already know the house. Your request goes to them the moment you submit it; you and the sub talk directly in the portal to schedule it, and they post status and photos as they go. Your builder sees every step.
Do I need an app?
No. The portal runs in a web browser on any phone, tablet, or computer. Your builder sends you a link; you sign in and everything about your home is there.
Your builder isn’t on Afterkey yet?
Send them the page written for them. It explains how the maintenance plan works, what it costs them, and why the trades who built your house are the ones who should keep it running.
Builders: this is the homeowner side of the membership pitch.