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Your home portal

Your builder set you up with a home portal

One place for everything about your house: the maintenance schedule, your documents, requests to the trades who built it, and the history — from your builder, not a stranger.

Open your portalSee how it works

Look for the invite email from your builder. Open it, set a password, and you’re in.

Why the portal

Why this instead of texting your builder

It goes to the right person

The plumber who installed your plumbing, the HVAC company that set the system — not a message that gets forwarded twice and answered Thursday.

You can see what’s happening

Received, assigned, when they’re coming, and photos when it’s done. You don’t have to call anyone to ask.

Nothing gets lost

Every request, document, and visit stays on your home’s record for as long as you own it — not in a text thread you’ll never find again.

How it works

Five things you’ll do in it

  1. 1

    Accept the invite

    The email from your builder has one link. Open it, set a password, and you’re in with your home already set up. No app to install — bookmark it on your phone.

  2. 2

    Your home, documented

    Manuals, warranties, appliance details, and a maintenance schedule built from them, with the source on every line. When something’s due, the reminder comes from your builder by email or text.

  3. 3

    Something’s wrong? Submit a request

    A photo and two sentences: what, and where. It’s marked warranty or billable from your home’s warranty dates and plan, and goes straight to the trade who knows your house.

  4. 4

    The trade picks it up

    They message you in the portal to schedule, post status from the driveway, and photos when it’s done. your builder sees every step without being in the middle of it.

  5. 5

    Nothing is charged without your OK

    Warranty work is free, always. If something is billable, you see the price in the portal and approve it before any work is charged; after the job you get a completion notice and can approve it or report a problem before the charge goes through. If you’re on a maintenance plan, it bills monthly to the card or bank account you put on file.

Two different lists

What’s warranty, what’s maintenance

A new house still needs maintenance from the day you get the keys, whoever built it — and that’s a different list from what your builder is responsible for fixing.

Warranty covers what the builder got wrong, and it stays free. A maintenance plan covers what every house needs. One never stands in front of the other.

WWHITFIELD HOMESYour home · 142 Maple Court

Warranty

What your builder is responsible for fixing. Free, always.

  • A window that leaks at the seal
  • Drywall cracks beyond normal settling
  • A door that won’t latch after the house settles
  • Grout, caulk, and finish defects in year one
  • Plumbing and electrical that was installed wrong

Covered by your builder’s warranty, member or not.

Maintenance

What every house needs on a schedule, from day one, whoever built it.

  • HVAC serviced twice a year
  • Boiler or furnace serviced annually
  • Dryer vent cleaned
  • Water heater flushed
  • Appliances maintained on the manufacturer’s schedule
  • Plumbing checked before it leaks
  • Septic pumped, gutters cleaned, lawn and grounds kept up

What a maintenance plan covers — up to the whole house.

If your builder offers a maintenance plan

One company to call, for the life of the house

Plans range from the schedule and the reminders to the whole house — the trades who built it handling the HVAC, the appliances, the lawn, the septic, on a schedule, for one number a month. What your builder offers, what it includes, and what it costs is on your portal before you join.

  1. $20–40 a month

    The schedule and the reminders

    The plan runs the calendar. The visits are extra, priced before you approve them.

    • A maintenance schedule for your actual house, built from its manuals
    • A reminder by email or text when something is due
    • Your builder’s portal: submit a request, see the status, talk to the sub
    • Your documents, warranties, and service history in one place

    Service visits are not included. Book one from the reminder and the sub quotes it; you approve the price before anyone comes out.

  2. $100–250 a month

    Scheduled service

    The visits are in. Your builder’s subs come on the schedule, labor included, and you never book a thing.

    • Everything in the schedule-and-reminders plan
    • Two HVAC tune-ups a year
    • Annual boiler or furnace service
    • Dryer vent cleaning
    • Water heater flush
    • Appliance maintenance on the manufacturer’s interval

    Labor for the scheduled visits is included. Parts, and any repair the sub finds while there, are priced and approved before they’re charged.

  3. $500 a month and up

    The whole house

    One number a month, one company to call. The trades who built the house keep it running.

    • Everything in scheduled service
    • Lawn and grounds
    • Gutters cleaned
    • Septic pumped on schedule
    • Snow removal
    • Plumbing and electrical check-ups

    All scheduled work and labor is included. Repairs outside the plan are still priced and approved first — no surprise bills at any tier.

Example plans. What your builder offers, and what it costs, is on your portal before you join. Whatever the plan, warranty work stays free.

  • You see the full list of what’s included before you join
  • Pick a plan in the portal; your builder enrolls your home and you put a card or bank account on file
  • Anything outside the plan is priced and approved by you first
  • Warranty repairs are free whether you join or not

Questions

Common questions

What do I actually get for the monthly price?

Whatever your builder put in the plan — the portal shows the list before you join. A basic plan runs the calendar: a maintenance schedule built from your house’s own manuals, a reminder when something is due, the portal to submit a request and talk to the sub, and your documents and service history in one place; service visits are booked from the reminder and quoted before anyone comes out. A scheduled-service plan includes the visits and the labor — HVAC tune-ups, the boiler, the dryer vent, the water heater, the appliances. A whole-house plan adds lawn, gutters, septic, and snow for one number a month. At every tier, a repair outside the plan is priced and approved by you before it is charged.

Do I have to join the maintenance plan to get warranty repairs?

No. Warranty repairs are your builder’s obligation and are free whether or not you join a plan, and joining never changes how quickly warranty work is handled. The maintenance plan covers upkeep — the service every house needs from day one, regardless of who built it.

Can I be charged for a repair without agreeing to it?

No. Every request is classified warranty or billable when you submit it. If it is billable, you see the price in your portal and approve it before any work is charged; approving puts a card or bank account on file but charges nothing. When the work is done you get a completion notice: approve it and the saved method is charged, or report a problem and nothing is. If you do neither, the charge goes through after your builder’s review window — 24 hours by default. The amount can never exceed what you approved.

Who shows up to do the work?

The same trades your builder uses — the plumber, electrician, or HVAC company who already know the house. Your request goes to them the moment you submit it; you and the sub talk directly in the portal to schedule it, and they post status and photos as they go. Your builder sees every step.

Do I need an app?

No. The portal runs in a web browser on any phone, tablet, or computer. Your builder sends you a link; you sign in and everything about your home is there.

Open your portal

Your home is already set up. Didn’t get the invite? Ask your builder to resend it — it’s one click on their side.

Open your portal

The portal is your builder’s service. Afterkey is the software underneath it. More for homeowners.